During the resolution of a help-desk ticket, a ValueBlue employee might need access to your data. By default employees do not have access and you will need to grant it to them. The procedure for this is as follows:
- The ValueBlue employee will ask you for permission to access the system and send you their first name, last name and ValueBlue e-mail address.
- You or an Administrator must ensure that a user is created in your system (see Managing user accounts), please make sure that this user is configured for Single Sign On.
- You, or an Administrator, must add that user to a role that has sufficient privileges to investigate your problem.
- Once the ticket is resolved, you need to manually delete the user from your system to revoke their access, see Managing user accounts